FAQ

What is Accidentally Wes Anderson?

Founded in the Summer of 2017 from a small apartment in Brooklyn, New York, Accidentally Wes Anderson (AWA) has grown to inspire a global community of more than one million Adventurers. We are intrigued by the scenes and associated stories of real-life locations that are seemingly plucked from the creative mind of beloved film director, Wes Anderson. As a Community, we seek and share the most beautiful, idiosyncratic, and interesting places on earth while uncovering unique and unexpected stories behind the facades.


OPERATIONS:

Where do AWA items ship from?

AWA books, postcards, accessories, and apparel are hand-packed and shipped from our tiny HQ in New York City. Our limited edition art prints ship from our partners based in London, United Kingdom. 


Can AWA items be shipped to me internationally? 

Yes, AWA offers to ship around the globe. Unfortunately, as of September 2022, there are postal restrictions that prohibit us from shipping to Ukraine, Russia, and Belarus. If you are having issues at checkout with shipping fulfillment, please send your name, address, and the products you would like to purchase to support@accidentallywesanderson.com. We promise to respond as soon as possible.


How long should it take to receive my package?

Delivery times will vary by destination location. Generally, our team is able to package and send out orders within 1-3 days of your order date. Upon shipment, you will receive a tracking number so that you can watch as the package makes its way to your door. 


Typical arrival times: 

US-bound orders = 2-5 days of shipping

Orders to Europe / South America = 5-10 days 

Orders to Asia / Australia / Africa = 10-20 days


What is the return policy on AWA items?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at support@accidentallywesanderson.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return questions at support@accidentallywesanderson.com.


How do I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



ARTISTS and ART

What is the difference between an “AWA Print” and an “AWA Artist Print”?

In short, “AWA Prints” have been captured by the AWA Adventure Team directly. They are produced at the same museum quality as all images but are not limited in the number that will be ultimately created. These images comprise the core of our collection and we want to ensure that all AWA Community members have access to these delightful images. We share “AWA Artist Prints” of images that have been captured and shared with the Community from the Community of AWA Photographers. These images are limited to 500 that are produced across two internationally-recognized standard sizes, A2 and A3. All images are offered with or without frames. 


How do you work with artists and photographers on prints that are not owned by AWA?

All photographers who have been selected to join the AWA Artist program have been highly vetted and are 100% involved in sharing the funds raised by print sales. In fact, as an “artist-first” organization, we are happy to report that the majority share of each image’s profit after production fees is provided directly to the artist on a bi-annual basis.


Do photographers get paid when I purchase a print from the AWA website? 

Absolutely, please see above. Each photographer is hand-selected and has an individual agreement in place to participate in the creation of art prints for the AWA Community.


Are there any sustainability efforts being done by AWA?

Glad that you asked! We selected our print partner in large part due to their commitments in this area. In fact, AWA’s photographic printing service is 100% end-to-end carbon neutral.


All papers and wood-based materials are sourced from Forestry Stewardship Council-certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.


What are the technical specifications of the art prints?

All images are presented on acid-free, archival cotton Baryta Photographique Giclée paper, by Canson one of the world’s preeminent fine art paper mills. Guaranteed archival life of 100+ years.


Will I have to pay any customs duty (fee) to receive my print order?

We offer customs-free delivery to the UK, EU, and US, and customs duties are prepaid for Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may have to pay a customs clearance fee as required by your port of delivery.